Venue FAQs

Guest Experience & Accessibility

Is The Rock at La Cantera accessible?
Yes. The Rock is designed to be inclusive for all guests with accessible parking, pathways, and restrooms. For additional assistance, please contact Guest Services.
Are public restrooms available?
Yes. Public restrooms are located at the north end of Roca & Martillo, near the half-court basketball court.
Is smoking allowed at The Rock?
No. The Rock is a tobacco- and smoke-free campus. This includes cigarettes, cigars, e-cigarettes, vaporizers, smokeless tobacco, and pipes within 500 feet of the property.
Is there public seating available?
Yes! We offer a limited number of seating areas throughout the property. For larger events, such as movies on the big screen, watch parties, and more, guests are encouraged to bring their own chairs and blankets for comfortable viewing.

What is the bag policy?

The Rock at La Cantera encourages a clear bag policy for large & ticketed events, allowing clear bags (up to 12″x6″x12″) and small clutches (under 6″x9″), with exceptions for medical/diaper bags. For regular plaza visits, rules are more relaxed.

Ticketed Event Guidelines:

Clear Bags: Permitted if clear plastic, vinyl, or PVC, no larger than 12″ x 6″ x 12″ (includes clear backpacks/fanny packs).

Small Purses/Clutches: Small clutches, wallets, or fanny packs (under 6″ x 9″) are allowed, even if not clear.

Exceptions: Diaper bags (child present) and medically necessary bags are permitted but subject to search.

Prohibited Items (Generally):

• Large non-clear bags (backpacks, large purses).

• Outside alcohol, glass bottles, and outside food/beverages (check event for exceptions like sealed water or water bottles).

• Coolers, drones, laser pointers, weapons, professional cameras, and large noisemakers.

The bag policy depends on whether a special event is happening; we encourage guests to check the specific event’s website for event guidelines.

Food & Beverage

Are outside food and drinks allowed?

No, outside food and drinks are not allowed.  A variety of food and beverage options are available for purchase onsite.

The following are permitted:

  • Baby bottles and formula
  • Small snacks for children
Is alcohol allowed at The Rock?

Yes, under the following guidelines:

  • Limit of two (2) alcoholic beverages per transaction.
  • Guests appearing 30 years or younger must present valid ID.
  • Alcohol sales end 30 minutes before closing.
  • Outside alcohol is not permitted.

Events & Rentals

How can I find out about upcoming events?
Check our Events Page or subscribe to our newsletter for the latest updates.
Can I host an event or activation at The Rock?
Yes. Visit our Catered Events Page to learn more and submit a request.
Can I host a birthday party or youth gathering at Frost Plaza?
Yes! Please complete this form and a member of our team will contact you.
Are piñatas allowed?
Yes. We ask that you clean up any leftover materials after the celebration.
How can I become a vendor at The Rock markets?
Complete our [vendor application → (link)] to be considered.

Policies & Safety

Are dogs allowed at The Rock?
Yes! Dogs are welcome but must remain on a leash. Owners must clean up after their pets. Waste bags and disposal stations are available throughout the Gunn Family Coyote Dog Park.
Please note that for the safety of all guests during ticketed events, only service dogs are permitted.
Are bicycles, scooters, or skateboards allowed?
For safety, they are prohibited on Frost Plaza. They may be used in Gunn Family Park & Trails.
What should I do if I lose or find an item?
Call Security at 210-444-5700. Found items are kept for up to 30 days. The Rock is not responsible for lost, stolen, or damaged items.
Are there photography or video rules?

Personal use is allowed as long as it doesn’t disrupt guests. Prohibited:

• Filming children under 14 without parental consent

• Photographing/filming guests without consent

• Blocking walkways, climbing on structures, or using dressing tents

• Risqué/provocative shoots

• Glitter, confetti, cascarones, rice, or similar items

For commercial/media photography:

• Marketing inquiries → [tbertram@spurs.com]

• Corporate Communications → [lkaneb@spurs.com] (48 hours advance notice)
Written permission is required and must be carried onsite.

Hours & Parking

What are the hours of operation?
Frost Plaza: 9:00am – 11:00pm daily
Splash Pad: 9:00am – 9:00pm daily
Roca & Martillo: Mon. – Thursday 11:00am – 10:00pm, Friday 11:00am – 11:00pm, Saturday 10:00am – 11:00pm and Sunday 11:00am – 10:00pm
For kiosk hours (Lil Bros, Ice Ice Dady), visit link.
Where can I park?
Free parking is available onsite and around the facility.
What are the Basketball Court Rules?

Use basketball court at your own risk.

The following are prohibited:

  • Food, glass containers, or alcoholic beverages
  • Pets
  • Bicycles, rollerblades, or skateboards
  • Hanging on the rim

Additional Guidelines:

  • Proper athletic footwear is required at all times.
  • Children under the age of 12 must be accompanied by an adult.

*Management reserves the right to remove individuals who do not comply with court rules.