Venue FAQs

Guest Experience & Accessibility
Is The Rock at La Cantera accessible?
Are public restrooms available?
Is smoking allowed at The Rock?
Is there public seating available?
What is the bag policy?
The Rock at La Cantera encourages a clear bag policy for large & ticketed events, allowing clear bags (up to 12″x6″x12″) and small clutches (under 6″x9″), with exceptions for medical/diaper bags. For regular plaza visits, rules are more relaxed.
Ticketed Event Guidelines:
• Clear Bags: Permitted if clear plastic, vinyl, or PVC, no larger than 12″ x 6″ x 12″ (includes clear backpacks/fanny packs).
• Small Purses/Clutches: Small clutches, wallets, or fanny packs (under 6″ x 9″) are allowed, even if not clear.
• Exceptions: Diaper bags (child present) and medically necessary bags are permitted but subject to search.
Prohibited Items (Generally):
• Large non-clear bags (backpacks, large purses).
• Outside alcohol, glass bottles, and outside food/beverages (check event for exceptions like sealed water or water bottles).
• Coolers, drones, laser pointers, weapons, professional cameras, and large noisemakers.
The bag policy depends on whether a special event is happening; we encourage guests to check the specific event’s website for event guidelines.
Food & Beverage
Are outside food and drinks allowed?
No, outside food and drinks are not allowed. A variety of food and beverage options are available for purchase onsite.
The following are permitted:
- Baby bottles and formula
- Small snacks for children
Is alcohol allowed at The Rock?
Yes, under the following guidelines:
- Limit of two (2) alcoholic beverages per transaction.
- Guests appearing 30 years or younger must present valid ID.
- Alcohol sales end 30 minutes before closing.
- Outside alcohol is not permitted.
Events & Rentals
How can I find out about upcoming events?
Can I host an event or activation at The Rock?
Can I host a birthday party or youth gathering at Frost Plaza?
Are piñatas allowed?
How can I become a vendor at The Rock markets?
Policies & Safety
Are dogs allowed at The Rock?
Please note that for the safety of all guests during ticketed events, only service dogs are permitted.
Are bicycles, scooters, or skateboards allowed?
What should I do if I lose or find an item?
Are there photography or video rules?
Personal use is allowed as long as it doesn’t disrupt guests. Prohibited:
• Filming children under 14 without parental consent
• Photographing/filming guests without consent
• Blocking walkways, climbing on structures, or using dressing tents
• Risqué/provocative shoots
• Glitter, confetti, cascarones, rice, or similar items
For commercial/media photography:
• Marketing inquiries → [tbertram@spurs.com]
• Corporate Communications → [lkaneb@spurs.com] (48 hours advance notice)
Written permission is required and must be carried onsite.
Hours & Parking
What are the hours of operation?
Where can I park?
What are the Basketball Court Rules?
Use basketball court at your own risk.
The following are prohibited:
- Food, glass containers, or alcoholic beverages
- Pets
- Bicycles, rollerblades, or skateboards
- Hanging on the rim
Additional Guidelines:
- Proper athletic footwear is required at all times.
- Children under the age of 12 must be accompanied by an adult.
*Management reserves the right to remove individuals who do not comply with court rules.