Venue FAQs
Accessibility
The Rock at La Cantera is designed to be inclusive for all guests with accessible parking, pathways, and restrooms. For additional assistance, please contact Guest Services.
Age
The Rock at La Cantera welcomes guests of all ages. With Always On amenities, there is something for everyone.
Alcohol Policy
Alcohol is available for purchase at The Rock at La Cantera. To ensure a safe and enjoyable experience for all guests, the following alcohol policies are enforced:
• Limit of two (2) alcoholic beverages per transaction
• Guests appearing 30 years or younger must present valid ID
• Alcohol sales end 30 minutes before closing
Animals
Service animals trained to assist individuals with disabilities are welcome at The Rock at La Cantera in accordance with ADA guidelines. Service animals must remain on a leash or in a harness at all times.
For details regarding dogs, please visit the Dog section.
Bag Policy
For regular plaza visits, all persons and items, including bags, wagons, backpacks and coolers, are subject inspections.
The Rock at La Cantera encourages a clear bag policy for large & ticketed events, allowing clear bags (up to 12″x6″x12″) and small clutches (under 6″x9″), with exceptions for medical/diaper bags.
Ticketed Event Guidelines:
• Clear Bags: Permitted if clear plastic, vinyl, or PVC, no larger than 12″ x 6″ x 12″ (includes clear backpacks/fanny packs).
• Small Purses/Clutches: Small clutches, wallets, or fanny packs (under 6″ x 9″) are allowed, even if not clear.
• Exceptions: Diaper bags (child present) and medically necessary bags are permitted but subject to search.
Prohibited Items:
• Large non-clear bags (backpacks, large purses).
• Outside alcohol, glass bottles, and outside food/beverages (check event for exceptions like sealed water or water bottles).
• Coolers, drones, laser pointers, weapons, professional cameras, and large noisemakers.
The bag policy depends on whether a special event is happening; we encourage guests to check the specific event’s website for event guidelines.
Basketball Court
The Rock at La Cantera has an onsite half-court basketball court. The court is open to the general public. Please use the basketball court at your own risk.
Guidelines:
• Proper athletic footwear is required at all times
• Children under the age of 12 must be accompanied by an adult
• Hanging on the rim is prohibited
*Management reserves the right to remove individuals who do not comply with court rules.
Bicycles, scooters, or skateboards
For safety, bicycles, scooters and/or skateboards are prohibited on Frost Plaza. They may be used along Gunn Family Park & Trails.
Cashless Venue
The Rock at La Cantera, Roca & Martillo and on-site kiosk are cashless. We accept debit and credit cards, as well as tap-to-pay options including Apply Pay and Google Wallet.
Cameras
Cameras with detachable lenses, cameras with lenses longer than three inches and all video cameras are prohibited at The Rock at La Cantera.
For Media inquiries, guidelines, and submissions, email [lkaneb@spurs.com].
For Photography questions, please contact [tbertram@spurs.com].
Code of Conduct
The following Code of Conduct applies to all events and activities at The Rock at La Cantera.
Guests are expected to conduct themselves in a manner that is respectful of others and the venue. Failure to comply may result in immediate removal from the property and/or a permanent ban, without warning.
Prohibited Conduct Includes, but Is Not Limited To:
• Using abusive, obscene, or disruptive language or gestures
• Being intoxicated or otherwise impaired by alcohol or other substances
• Fighting, throwing objects, or engaging in behavior that may harm or disturb others
• Using tobacco products, smoking, or vaping (including electronic cigarettes)
• Entering restricted or unauthorized areas, or areas without proper credentials
• Selling goods or services without written authorization from The Rock at La Cantera
• Wearing clothing with obscene or indecent messages
• Engaging in public displays of affection deemed inappropriate for a public setting
• Disrupting the progress of an event
• Engaging in criminal, dangerous, or unsafe behavior
• Failing to comply with instructions from venue personnel
• Riding bicycles, hoverboards, skateboards, skates, or wheeled footwear on property
• Flying drones
• Littering or vandalizing any property
• Remaining on property outside of posted hours of operation
Contact Information
Mailing Address
Victory Capital Performance Center
1 Spurs Way
San Antonio, TX 78256
Dogs
The Rock at La Cantera is a dog-friendly space. All dogs must remain on a leash. Owners must clean up after their dogs. Waste bags and disposal stations are available throughout the Gunn Family Coyote Dog Park.
Other on-site amenities include the Gunn Family Coyote Dog Park. A 7.5-acre dog park including a dog agility course, walking trails, seating areas, dog wash stations, and play mounds. For more information, visit the the Gunn Family Coyote Dog Park page.
Please note that for the safety of all guests during ticketed events, only service animals in accordance with ADA guidelines are permitted.
Events & Rentals
For all upcoming events, please visit our Events Page or subscribe to our newsletter.
To inquire about hosting an event at The Rock, please visit our Catered Events Page to learn more and submit a request.
Food & Beverage
The Rock at La Cantera offers on-site food and beverage options, including our staple restaurant Roca & Martillo. Outside food, beverages and alcohol are prohibited at The Rock at La Cantera.
Permitted Items only:
• Baby bottles and formula
• Small snacks for children
Hours
Frost Plaza:
9:00am – 11:00pm daily
Splash Pad:
9:00am – 9:00pm daily
*Only open March through September when outside temperature is above 70 degrees.
Roca & Martillo:
Mon. – Thursday 11:00am – 10:00pm, Friday 11:00am – 11:00pm, Saturday 10:00am – 11:00pm and Sunday 11:00am – 10:00pm
For kiosk hours (Lil Bros, Ice Ice Dady), visit link.
Lost & Found
If you lose an item during an event, please notify the nearest team member or call Security at 210-848-9352.
Items are held for 30 days. Unclaimed items are donated to charity.
The Rock is not responsible for lost, stolen, or damaged items.
Lost Child
If a child becomes separated from their group, please notify the nearest team member immediately. Separated children will be escorted to Victory Capital Performance Center Lobby.
Outside Vending
The sale or sampling of merchandise, food, beverages, or other items on The Rock at La Cantera property without written authorization is strictly prohibited.
Parking
Free parking is available onsite and around the facility. Designated accessible parking spaces are available in select lots.
For parking map, visit here.
For Spurs Watch Parties and larger events, complimentary Park & Ride service is available from the Neiman Marcus parking lot at The Shops at La Cantera, with free shuttle transportation to and from The Rock.
For directions, please visit our Directions page.
Public seating
The Rock at La Cantera offers a limited number of public seating areas throughout the property. For larger events, such as movies on the big screen, watch parties, and more, guests are encouraged to bring their own chairs and blankets for comfortable viewing.
Prohibited Items
Visitors may not bring the following items onto the property:
• Weapons of any kind, including firearms, knives, tasers, and toy or replica weapons
• Tobacco products, vaping devices, or electronic cigarettes
• Illegal substances
• Outside alcohol, including flasks
• Coolers or outside tents
• Metal chains
• Laser pointers
• Noisemakers
• Animals, except service animals and leashed dogs or cats where permitted
• Drones, hoverboards, skateboards, skates, or shoes with wheels
Photography
Personal use is allowed as long as it doesn’t disrupt guests. Written permission is required and must be carried onsite for Drones, Tripods or professional photography/video equipment.
Prohibited:
• Filming children under 14 without parental consent
• Photographing/filming guests without consent
• Blocking walkways, climbing on structures, or using dressing tents
• Risqué/provocative shoots
• Glitter, confetti, cascarones, rice, or similar items
For commercial/media photography:
• Marketing inquiries → [tbertram@spurs.com]
• Corporate Communications → [lkaneb@spurs.com] (48 hours advance notice)
Management reserves the right, in its sole discretion and without refund, to deny entry to or remove any individual whose conduct is deemed inappropriate or detrimental to the experience of others.
Restrooms
Public restrooms are located at the north end of Roca & Martillo, near the half-court basketball court.
Rideshare
Guests using rideshare services, including Uber, Lyft, and taxis, must meet their driver in the designated Passenger & Rideshare Pick-Up Zone located behind Roca & Martillo at Gate 4.
For safety reasons, pick-up on surrounding streets is strictly prohibited. For complete drop-off and routing information, please visit our Parking page.
Security
Please report any misconduct or suspicious activity to The Rock At La Cantera security located inside the Victory Capital Performance Center lobby or by calling 210-849-9352.
Smoking
The Rock at La Cantera is a smoke-, vape-, tobacco-, and drug-free property. This prohibits cigarettes, cigars, e-cigarettes, vaporizers, smokeless tobacco, and pipes within 500 feet of the property.
Splash Pad
Our Splash Pad is open daily from 9 AM – 9 PM and operates from March through September, weather permitting (temperatures above 70°F).
• Maintenance Closures: The splash pad may be close periodically for maintenance or improvements. Updates will be posted on our social media channels.
• Safety: The water is treated in compliance with all safety standards.
Splash Pad Safety Guidelines
To ensure a safe and enjoyable experience for all guests, please follow these guidelines:
• Only service animals are permitted in the splash pad area.
• Children ages 12 and under must be supervised by a parent or guardian at all times.
• Guests who are ill, have a contagious condition, or are experiencing diarrhea may not use the splash pad.
• Diaper changing is not permitted within six (6) feet of the splash pad.
• Splash pad water is not safe for drinking.
• Glass containers are not allowed in or around the splash pad area.
• Rough or unsafe play is prohibited.
Spurs Fan Shop
The Spurs Fan Shop is the official fan shop of the San Antonio Spurs located at 1 Spurs Way
San Antonio, TX 78256.
For more information, regarding hours and directions visit the Spurs Fan Shop Page.